Silk Services & Care
Silk Services & Care
It could not be simpler to order samples – simply click/tick on the options available within any silk you are looking for and add to cart. Up to 6 A6 Samples are free.
Samples are a must; the feel and texture is impossible to gauge from a website and whilst we take great care with replicating the colour to being as exact as possible, images may display a little different on every computer monitor.
Samples are sent 2nd class Royal Mail direct from James Hare and take 3-5 business days in the UK and up to 5-10 days Worldwide.
Returnable samples are available in the UK on loan for 14 days. A refundable deposit per collection is applied; this is refunded on receipt of the samples back into stock. The package is required to be returned by Royal Mail Special Delivery and insured to the value of that particular collection. If not received back by the due date your deposit will not be refunded and a further charge may apply. Please contact us for further details.
Should you require your order to be supplied from the same dye batch as the cutting supplied, it is essential that part of the cutting is returned to us with your order. Your order must also be clearly marked 'to match stock cutting enclosed/returned'. If this is not done we cannot be held responsible for supplying pieces from another dye batch, no claims will be accepted.
Should you wish to reserve any fabric from stock cuttings, this can be reserved for 7 days. If no confirmation that the goods are required is received within 7 days, the fabric will automatically be released back into stock.
A paper backing service which can be applied to the majority of James Hare silks is available. It is not recommended for horizontal stripes and checked fabrics.
Contact us for an up-to-date cost of this service; additional to the cost of your chosen silk per metre. A minimum of 20 metres per order is applicable.
A water, soil and stain repellent finish is also available – please ask sales for further details.
Wallcoverings are supplied trimmed, if no width is specified the wallcovering will be 10cms narrower than the original width of the fabric.
The lead time is approx. 2 weeks from order date subject to stock availability.
We cannot guarantee that a paper backed fabric with a visible horizontal weave can be matched up when applied to the wall. This is due to the fabric being put under tension during the paper backing process which may result in the horizontal weave becoming distorted. Fabric will not be accepted back if this occurs.
We strongly recommend that you use a professional fabric wallpaper hanger with plenty of experience in hanging silk wallcoverings. Contact details of experienced decorators are available on request. It is important that you understand that you are aware that the finished effect will be panelled and not seamless. As silk is a natural fibre there may be irregularities and variations which will be especially visible as the fabric is laid flat, in particular there may be variations in shade and weave which are characteristics of silk fabrics. Please examine carefully before cutting and hanging. Claims will not be accepted for any reason whatsoever after the silk has been cut or hung by the customer, their staff, agent or decorator. Returns will not be accepted.
Flame Retardant Service
A flame retardant service is available for contract orders, from a UKAS accredited flammability laboratory. Contact us for an up-to-date cost per metre. There is a minimum order for the FR service of £50. The lead time is 10-14 days from the date of confirmation. An additional ½ metre per quality must be purchased for testing before the fabric is processed. The fabric may shrink by up to 5% and this should be taken into consideration when placing the order. The handle of the fabric may stiffen slightly, samples of the flame retardant fabrics are available on request.
Characteristics of Silk
Silk is a unique natural fibre combining toughness, elasticity, warmth and coolness as well as an affinity to dye. Its versatility is evident in a richness and variety of colours and textures that cannot be reproduced in other fabrics. As a natural fibre there may be certain irregularities or variations in shade or weave which are hallmark characteristics of silk. These fabrics do require special care as they can easily mark, even with water, including perspiration and rain. Great care should be taken when cleaning and instructions followed closely. Avoid prolonged exposure to direct light as this may lead to loss of colour. We strongly recommend and advise lining and interlining, including the use of tiebacks where possible to protect the leading edges if making curtains. It is not advisable to use silk fabric for curtains or blinds in bathrooms due to repeated exposure to high levels of moisture. Do not keep silk or silk garments in plastic covers for any period of time as this will lead to discoloration.
Most of James Hare fabrics may be cleaned satisfactorily in Perchlorethylene using the sensitive process of dry cleaning but, as with all silk fabrics, care must be taken during stain removal and finishing treatments. This is with the exception of ranges using metallic thread and beaded cushions which are not suitable for dry cleaning – if in doubt please ask.
These are known as ‘strings’ in the trade and are marked on the selvage to indicate a fault in the fabric. An appropriate allowance is made in the length to compensate but please note that we cannot accept responsibility if the fabric containing the string is then cut, although we will always accept return of the uncut piece if it cannot be used.