A bespoke service, supplied direct to you, untrimmed. It is recommended that your decorators trim on site.
- There is a minimum order of x10 metres, increasing thereafter by x1 metre increments.
- The lead time will be quoted at the time of placing the order but is usually around 2 working weeks.
- Returns of bespoke wallcoverings are NOT ACCEPTED unless faulty.
CARE AND HANGING INSTRUCTIONS
CHARACTERISTICS OF SILK WALLCOVERINGS
The finished effect of fabric wallcoverings is panelled and NOT SEAMLESS. As natural fabrics are produced using natural fibres, there may be irregularities and variations which, will be especially visible as the fabric is laid flat; in particular there may be variations in shade and weave which are characteristics of natural fabrics, hence their beauty. We recommend the use of cords or trims along the seams, in particular with thick fabrics to protect and hide seams.
James Hare wallcoverings require expert installation. Contact details of experienced contractors are available. ALL responsibility for problems which may occur during installation where you have used an inexperienced decorator, is yours and we decline all responsibility.
Before hanging, the wallcovering must be checked to ensure that it meets with yours and/or your clients expectations. Claims will not be accepted for any reason whatsoever after the wallcovering has been hung by you, your staff and/or your client.
HORIZONTAL WEFT LINES
The fabric is put under tension during the paper-backing process. This may result in the horizontal weave becoming distorted. This is commonly referred to as 'Smiling' or 'Frowning'. Wallcoverings will not be accepted back into stock if this occurs. Horizontal Weaves cannot be matched when applied to the wall.
Wallcoverings cannot be pattern matched.
Before hanging, check that you and your client are happy with the quality of the various rolls. No liability is accepted for alleged defects apparent prior to hanging. Returns will not be accepted.
All wallcoverings are supplied untrimmed – it is recommended they are trimmed on site to avoid damage in transit.
Most of our fabrics ship direct from James Hare in Leeds, guaranteeing authenticity, and ensuring a swift and efficient delivery to you, regardless of where you are based.
FABRICS - UK ONLY - Same or next day dispatch on in-stock orders placed before 11 am (Mon - Thur).
SAMPLES - 2nd class via Royal Mail.
Orders Below £999 - England, Scotland & Wales - £12
Orders Below £999 - Northern Ireland, IOM & IOW - £18
Orders Above £999 - Free
Tracking, when it becomes available, will be added to your order - log into your account to check progress. Most fabrics are sent via UPS Courier. All orders are tracked, insured, and a signature required on delivery.
Please DO NOT use fictitious phone numbers - a contact number is required by the carrier during delivery, or to contact you about your order - the right to cancel an order without notification is reserved.
To reflect the policies of the shipping companies used, all weights will be rounded up to the next part of/full kg. We reserve the right to charge extra for heavy items.
We are unable to accept returns on items which have been custom made especially for you, items that have been cut to order such as fabrics, or wallcovering orders.
Fabrics - Returns are accepted for any faulty James Hare Fabric within 14 days. Fabrics can only be returned if they have been uncut, and not altered or marked in any way, by you or your designer - It is your responsibility to check you are happy with the fabric BEFORE proceeding with your project.